Mystery Shopping from MarketChecker

Mystery Shopping with Professional Customers - If you need objective, independent, face-to-face feedback on the performance of your customer-facing staff (or perhaps the premises), this is the service for you.

MarketChecker carries out telephone mystery caller and mystery visit programmes using our nationwide network of over 25000 mystery shoppers. We will provide tailor-made, cost-effective feedback, reports and league tables that will, amongst other things:

Improve staff performance and site standards
Boost customer flow
Enhance loyalty
Increase purchase likelihood

Mystery shopping is perceived by some as solely a consumer activity. Please note that, in addition to consumer evaluations, we also cater for the increasing numbers who wish to evaluate business-to-business selling or enquiry situations, with our professional customer service.

Mystery shopping with MarketChecker will give you a customer's perspective of your key people, the ones at the sharp end. If you wish, we can also make comparisons against other organisations.

Examples of Regional Leagues and individual Branch Reports can be downloaded here: Example Mystery Shopping Reports.

Ask for a quotation and we think you'll be pleasantly surprised.

Mystery Shopping in More Detail